Responsible Gambling Policy

At Lucky Vip we are committed to safer gambling and to helping players keep control. We believe gambling should be fun and affordable, so we provide clear tools and practical support to protect your play and wellbeing. If you ever want to limit your activity or talk to our team, we will assist you quickly and without judgement.

Player protection principles

We operate with player safety at the centre of everything we do. That means offering transparent control tools, verifying age and identity where required, monitoring activity for signs of harm, and intervening when behaviour suggests a player may be at risk. Our approach is practical, proportionate and in line with recognised safer gambling standards.

Activity-control tools

You can manage your account settings at any time to control how you play. Available controls include deposit limits, loss limits, session reminders, reality checks and temporary time-outs. These tools are accessible from your account area and our support team can help you apply or change limits.

Deposit limits

Set daily, weekly or monthly deposit limits to suit your budget. Limits can be lowered immediately from your account and any increase will be subject to a cooling-off period. We recommend choosing limits that reflect your disposable income and sticking to them.

Loss limits

To manage how much you risk over a period, use loss limits. These stop you from exceeding a set amount on net losses and are an effective way to control gameplay intensity. Loss limits can be combined with deposit limits for extra protection.

Time limits and breaks

Use session timers, reality checks and time-outs to take short breaks from play. Time-outs are temporary pauses you can apply yourself, and they help create distance without closing your account. If you need a longer break, consider self-exclusion.

Self-exclusion

If you need to stop gambling for an extended period, you can self-exclude via your account or by contacting our support team. We also support registration with GAMSTOP, the UK national self-exclusion scheme that blocks access to participating operators across the industry.

Signs of problematic behaviour

• Difficulty sticking to pre-set spending or time limits
• Chasing losses or increasing stakes to recover money
• Neglecting work, family or other commitments
• Using gambling to cope with stress or emotions
• Hiding activity or lying about gambling

Tips for maintaining control

• Set realistic deposit and loss limits before you play
• Use session reminders and take regular breaks
• Only gamble with money you can afford to lose
• Avoid gambling when upset or under the influence of alcohol
• Talk to someone you trust if you notice worrying behaviour

Professional help and support organisations

If you need independent support, contact organisations such as GamCare, GambleAware or the National Gambling Helpline. You can also self-exclude through GAMSTOP. For account assistance or to apply tools on your behalf, contact our support team via Live Chat or email at [email protected]. We will help you access the right support and make any necessary account changes.