Lucky Vip Casino Privacy Policy
This Privacy Policy explains how Lucky Vip collects, uses and protects personal information when you create an account, play games or use our website and apps in the United Kingdom. We take your privacy seriously and set out below what information we collect, why we use it, who we share it with and how you can exercise your privacy rights.
Types of data we collect
We collect information you provide directly and information gathered automatically when you use our services. This helps us operate accounts securely, process payments and meet regulatory obligations.
Personal data
Personal data includes name, date of birth, contact details (email, postal address, phone number), identity documents for verification, proof of address, and payment or bank account details provided to fund or withdraw from your account.
Technical data
Technical data is collected automatically and includes IP address, device identifiers, browser type and version, operating system, app identifiers, log files and connection data. We use this data for security, fraud prevention and to improve site performance.
Transactional data
Transactional data covers account activity and gameplay records, deposits, withdrawals, bet history, bonuses applied, winnings and losses. We keep records so we can resolve disputes, comply with legal obligations and manage responsible gambling tools.
How we use your information
We use your information to create and manage your account, process payments and withdrawals, verify identity, prevent fraud and money laundering, provide customer support, run responsible gambling checks, and comply with applicable law. We also use anonymised or aggregated data to monitor site performance and improve services.
Data protection practices
We protect personal data using technical and organisational measures such as encryption in transit, access controls, secure servers and staff training. Access to personal data is limited to authorised personnel and contracted service providers who need the information to perform services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable logins, support payments, measure site usage and deliver basic functionality. You can manage cookie settings through your browser or device. Third-party analytics and advertising partners may also place cookies on your device; their use is subject to their own policies.
Information sharing and third parties
We may share personal data with trusted third-party service providers such as payment processors, identity verification and anti-fraud providers, customer support platforms and analytics vendors. We may also disclose information where required by law, to protect against fraud, or to enforce our terms. We only share the data necessary for the service and require partners to keep data secure.
User rights
You have rights in relation to your personal data, including the right to access a copy, request correction of inaccurate information, ask for deletion in certain circumstances, object to processing for direct marketing, and request restriction of processing. To exercise your rights contact our data protection team using the account contact options.
Access, correction and deletion
If you wish to access, update or delete your personal data, log in to your account and use the account settings where available, or contact us through the help centre. We will respond to valid requests in line with applicable data protection law and may retain certain information where we have a legal or regulatory obligation to do so.
Privacy policy updates
We may update this Privacy Policy from time to time. Material changes will be posted on our website with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.