Reach Out to Us
Need a hand? Our support team can help with account queries, payment issues, verification, technical problems or general feedback. We aim to reply promptly and will guide you through withdrawals, bonus enquiries and responsible gambling tools. For urgent matters use live chat or call the phone number below; for documents and detailed enquiries please email us. We offer clear guidance on verification and payments to keep your account secure and active, and fast response times.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, reply within a few hours) |
| General enquiries | [email protected] (payments, account queries, security checks) |
| Affiliate enquiries | [email protected] (affiliate programme and tracking support) |
| Phone | +44 20 7946 0423 (Mon-Fri 09:00-18:00) |
| Working hours | Live chat 08:00-00:00, Email replies within 24 hours |
Support via Email
For detailed requests, account-related issues or any case needing documents, please email [email protected] as the preferred contact method. Include a clear subject line, up-to-date contact details and any relevant attachments to avoid delays. Providing your account reference or ID number where possible helps us process requests faster and reduces follow-up queries.
Send Us a Message
Response Time
Our support team aims to respond to enquiries promptly. Most messages receive a reply within one business day. If your case needs verification or specialist review - for example KYC checks, payment investigations or regulatory queries - it may take longer depending on complexity. We’ll keep you updated and prioritise urgent issues where possible.
Feedback
We want to hear from you. If you have feedback, suggestions or ideas to improve the site, please use the feedback form or email [email protected]. All submissions are reviewed carefully by our team and help shape product updates, promotions and user experience improvements. Your input makes the site easier to use for everyone, so please keep the suggestions coming.