General Terms and Conditions

This page sets out the terms and conditions that govern use of the Lucky Vip online casino platform. It explains the relationship between us and you, how accounts should be used, and the rules that apply to deposits, withdrawals, promotions and disputes. By registering or playing you agree to follow these terms and any specific rules published on the site.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your login. Only one account is permitted per person, household and payment method unless we agree otherwise in writing. You must provide accurate and up-to-date personal information and notify us of any changes.

Verification and checks

We carry out identity, age and payment checks to meet compliance and safety requirements. We may request documents such as photo ID, proof of address or proof of funds. Until verification is complete some account features, including withdrawals, may be restricted.

Account limits and closures

You can set deposit limits and other responsible‑gambling controls from your account area. We may also apply temporary or permanent limits, or suspend or close accounts if we suspect fraud, misuse, underage activity, breach of terms, or for responsible‑gambling and affordability reasons.

Eligibility requirements

To use our services you must be at least 18 years old and located in a jurisdiction where our products are offered legally. Residents of restricted countries or where online gambling is prohibited are not permitted to open accounts. We reserve the right to refuse registration without giving a reason.

Acceptable platform use

You must not use the platform for illegal purposes, to attempt to manipulate games or promotions, or to abuse our systems. Collusion, bonus abuse, automated play and chargebacks are prohibited. Any suspected abuse may lead to forfeiture of funds and account closure.

General bonus and promotion rules

Promotions are subject to specific terms which form part of these terms and conditions. Where a promotion requires opt-in you must follow the stated process. Wagering, game restrictions and other promotional rules apply as published with each offer. We may require verification before paying bonus-related winnings and we may withhold or reclaim bonuses and winnings if abuse is detected.

Deposits and withdrawals

Payments must be made using methods accepted by us and in line with our verification checks. Minimum and maximum payment values are shown in the payments area. We process withdrawals to the source used for deposits where possible and perform additional checks for security and anti-money‑laundering purposes. Processing times may vary and large withdrawals can require staged payments or further documentation.

Dispute resolution

If you have a complaint contact our support team and we will follow our internal complaints procedure. We aim to respond promptly and resolve disputes fairly. If we cannot agree a solution you may have the option to refer the matter to an independent dispute-resolution service where applicable in the UK.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the site and, where appropriate, notified to account holders. Continued use of your account after changes have been published constitutes acceptance of the revised terms.

Responsible gambling

We provide tools to help you control play - deposit limits, cooling-off periods, session reminders and self-exclusion. Customers in Great Britain can also use national schemes such as GAMSTOP and seek support from organisations specialising in gambling harm. Please play responsibly and contact us if you need help.